Collision Estimator/CSR
Kieswetter Carstar is one of the largest facilities in Kitchener
region and we are equipped with some of the most modern equipment. We are certified
with multiple OEMs. The successful candidate will join us in our focus to
provide outstanding customer service and quality.
Job Description:
The primary responsibility of the CSR is to
provide an exceptional customer experience while leading production in the
shop. The ideal candidate will have a strong background in customer service,
sales, and automotive repair, with the ability to assess vehicle damage
accurately and provide estimates. This person plays a pivotal role in the
success of the of the Collision Centre.
Role and Requirements
- Provide Customer with
accurate and timely information, guiding them through the repair process
and ensuring that they receive excellent customer service
- Ensure compliance with
all insurance client requirements, processes and metrics
- Communicate all customer
requests and needs to appropriate team members
- Provides positive energy
when greeting customers in person and on the phone
- Understanding of all
required Insurance programs and procedures
- Collaborate with the
body shop team to ensure timely and efficient repair processes
- - Utilize mechanical
knowledge to evaluate repair needs and recommend appropriate services
- Participate in monthly
Health & Safety and staff meeting (if required)
- Attend training,
information sessions and workshops recommended by Store Manager
Requirements:
- Previous experience in a dealership or automotive repair
setting preferred
- Ability to work collaboratively in a fast-paced
environment
- Experience in sales and interacting with customers
Job Type: Full-time, Permanent
Benefits:
- Competitive comp plan,
benefits and pension
Schedule:
- Monday to Friday
Diversity and Inclusion Commitment:
At Kieswetter Mazda we uphold a culture of respect and
inclusion, recognizing and valuing the diverse talents and perspectives of our
team. We provide equal opportunities for growth and success in a supportive and
inclusive work environment. Through our continuous commitment to improvement
and passion for customer service, we strive to deliver exceptional experiences
while embracing the diversity within our dealership
